Visitor

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1 Message

Friday, February 6th, 2026 3:27 AM

Purchases

I have purchased over 30 movies that are saved and I am discontinuing my tv service. How do I get the movies before returning the box?

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Gold Problem Solver

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27.1K Messages

2 days ago

... How do I get the movies before returning the box?

Please see "What happens to my purchases if I disconnect Xfinity service?" on https://www.xfinity.com/support/articles/xfinity-on-demand-purchases. Also see https://www.xfinity.com/support/articles/moviesanywhere.  

(edited)

Official Employee

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2.9K Messages

8 hours ago

 

user_eae426 Thank you for stopping in for help with your purchased movies. Even with no box or if you disconnect your services, you will have access to all your purchased content using the Xfinity Stream app. If you cancel your Xfinity TV Service, but still have Xfinity Internet Service, you will still have access to Purchased Content through your Flex Boxes, but not through any other Boxes. If you cancel both of these Services, you will no longer have access to Purchased Content through your Boxes. However, in all cases, you may continue to watch purchased titles (e.g., movies and TV episodes) that are Purchased Content on www.xfinity.com/stream/ or on mobile Compatible Devices with the Xfinity Stream app. Video games and extras will not be available on any device.

 

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