Visitor
•
1 Message
Purchases need moved to new account
I recently moved and opened a new Xfinity account at my new address rather than transferring my old account. I have approximately 10 to 20 movies purchased through Xfinity on my old account that are not showing on my new account.
Per Xfinity's On Demand purchase policy, I am requesting that my purchased content be transferred from my old account to my new account. The old service was disconnected less than 60 days ago. Please transfer all purchased content to my new account.
XfinityDilary
Official Employee
•
3.6K Messages
3 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0