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jklntx
1st Topic

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2 Messages

Saturday, February 3rd, 2024 4:41 PM

Closed

purchased movie

I purchased Queen of the Damed on Xfinity app maybe a year or so ago I don't remember date.  About two months ago I noticed it gone.  I waited to see if it was back but after several tries I decided to contact customer support. I got the run around. I decided to search the movie on xfinity and found its no longer for purchase, only for rent.  How do I get the movie back or refund so I can purchase someplace else?

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10 months ago

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Lilybelle54

Regular Visitor

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24 Messages

10 months ago

Sorry that happened to you, but thanks for letting us know, I won't purchase anything ever again.

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jklntx

Visitor

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2 Messages

Don't blame you...their overseas tech support called and did troubleshooting and decided it was a signal issue and sent a tech. I know and you know this isn't a signal issue when all OTHER purchased movies appear. Needless to say, the tech found our signal strength was great. He said it was a software issue. Needless to say his work order was a waste of Comcast money and issue is unresolved. Why didn't Comcast do the prudent thing in first place and just refund purchase? Would have been more cost effective.

10 months ago

0

XfinityChristy

Official Employee

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1.6K Messages

@jklntx Thank you for reaching out via our Xfinity Community Forums. I am sorry for the run around you got with this issue and would be happy to take a look at this movie purchase issue with you and see how to get it resolved. When you have a minute please send a direct message with your full name and address to get started. 

To send a "Direct Message" message:
 • Click "Sign In" if necessary
 • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

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10 months ago

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