Purchase issue

user_0sh9li Thank you for reaching out via our Xfinity Community Forum. I would be happy to look into your purchase and how things are set up to watch that program. To get started, please send our team a direct message with your full name and address. The name of the program and the date of your purchase will also be helpful. 

 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it