Saturday, March 23rd, 2024 11:27 AM

Purchase issue

I purchased a season of a show last night but can't watch any new episodes that have been uploaded.

Official Employee


1.2K Messages

3 months ago


user_0sh9li Thank you for reaching out via our Xfinity Community Forum. I would be happy to look into your purchase and how things are set up to watch that program. To get started, please send our team a direct message with your full name and address. The name of the program and the date of your purchase will also be helpful. 


To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it


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