Problems activating peacock

Every time I try to activate peacock I get a message saying can't activate subscription because you already have an account. Contact your provider. I don't currently have a peacock subscription. Only thing I can think of is I have a included peacock subscription in by internet package and also one in my stream saver bundle. I've tried the xfinity assistant on the app and calling without a solution.

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XfinityMatthew

Official Employee

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1.9K Messages

3 months ago

Hello @user_4svtew It usually does indicate that it is linked to the email on file. We did include Peacock with a lot of older plans. Did you ever activate Peacock with us previously?

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user_4svtew

Visitor

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2 Messages

Yes I've activated a peacock account with xfinity when I had it a prior time.

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3 months ago

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XfinityMatthew

Official Employee

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1.9K Messages

That's probably the issue. Please send us a direct message with your full name and the service address, and we can get this escalated for you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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3 months ago

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Xfinity Stream Website

user_4svtew

Problems activating peacock

XfinityMatthew

user_4svtew

XfinityMatthew

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