Problem with Xfinity stream app

Question

I used to be able to stream on my phone with the app. About a month ago, I no longer can. I receive the connection error TVAPP- 00251. I can’t find any info on it. I have deleted and reloaded the app several times, verified my local phone settings, turned the phone off and on several times. I’ve gone through troubleshooting with Xfinity and still can’t get it to work. Any suggestions?

XfinityDilary · Answer

Thank you for posting on our community forums, user_mffn0v. Have you had a chance to check whether both your phone's operating system and the app are fully up-to-date? If so, could you try accessing the Stream app from a different device or through a web browser and let me know if you experience the same issue there?

Xfinity Stream Website

user_mffn0v

Problem with Xfinity stream app

XfinityDilary

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