Visitor
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12 Messages
problem with freezing while streaming
have an issue with freezing live TV streaming which I haven't had in the past. I have CNBC and Bloomberg running in a window and using a website in another. One of the streaming windows freezes, and although you can hear one the picture is frozen along with the open window sometimes one freezes sometimes both. There is no one else using the internet in the house when this happens.
XfinityAldrik
Official Employee
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2.4K Messages
3 hours ago
Thanks so much for reaching out to us @user_v2wrxb! I know how frustrating it is when you’re trying to stream something live and the picture keeps freezing, especially when you’ve been able to watch CNBC and Bloomberg smoothly in the past. I really appreciate you taking the time to explain exactly what you’re seeing.
I’d be happy to dig into this with you, so we can figure out what’s causing the freezing. Since you mentioned that sometimes one stream freezes and other times both do, and that this happens even when no one else is using the internet, that gives us a good starting point. To help narrow things down:
Are you streaming both CNBC and Bloomberg through the Xfinity Stream site, or is one coming from a different website?
Are you watching on a computer, tablet, or another device?
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