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user_ey533o
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Saturday, September 7th, 2024 9:21 PM

Problem connecting to streaming

Just set up xumo streaming box and Everytime I try to load a show I get an error tvapp-00409

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1 month ago

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XfinityRay

Official Employee

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2.4K Messages

5 months ago

Hi there, user_ey533o! Congratulations on getting the Xfinity Xumo Stream box! That is a great service! We are happy to help further with getting it to work. Are you noticing this issue in different apps on the box or just 1 app in particular? Have you tried resetting your modem and the box? 

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user_npw52s

2 Messages

No issues with any apps just the Xfinity stream app.

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1 month ago

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user_npw52s

2 Messages

Every channel gives me this error code and it's on my new xumo box with my new now stream saver service. 

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1 month ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_npw52s, and thank you for reaching out on our Forums to let us know that you are receiving this error code on every channel. We are happy to help troubleshoot further. Have you tried uninstalling and reinstalling the app or restarting your box? 

 

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1 month ago

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