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mrshabby1's profile
mrshabby1
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3 Messages

Sunday, August 17th, 2025

Premium movies missing in the stream app

The free premium movies without ads tab is now missing from the Stream app. I have signed out and back in several times. Everything else seems to be working fine.

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8 days ago

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XfinityJohnG

Official Employee

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2K Messages

15 days ago

Thank you for reaching out here @mrshabby1. Have you also tried to uninstall and reinstall that app? If that does not work we can look into that further from here for you.

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mrshabby1

Visitor

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3 Messages

I did uninstall and reinstall the app with no success.

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11 days ago

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XfinityEricB

Official Employee

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2.5K Messages

 

mrshabby1 Were the movies you are referring to part of our Free This Week promotion we were running at the time you were watching, and just removed after it ended the next week?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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mrshabby1

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No. When Imused to open the Stream app there was a category on the home page titled “Free premium movies without ads”. That is now completely gone and there is no way to further filter the movies in such a way.

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8 days ago

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XfinityLinda

Official Employee

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2.1K Messages

@mrshabby1 Oh, yes. It should just populate for you. Let's take a closer look. Please send over your full name and service address in a Direct Message. We look forward to assisting with this.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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