please deactivate my Peacock account so that I can activate Peacock Premium

I am eligible for Peacock Premium.  I get the message that Xfinity is unable to link Peacock to my Xfinity account.  I need my Peacock account with Xfinity deactivated so that I can activate the Peacock Premium.  I have talked to 3 or 4 agents who couldn't fix the problem.  I have a ticket # CR251025228.  When I go to the Subscriptions menu, Peacock is not showing there,  only Paramount +.  Please help.