Vfermon's profile

New Poster

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3 Messages

Wed, Apr 3, 2019 7:00 PM

Playback Stream Error 2

What is this error?

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Responses

ComcastJoeTru

Official Employee

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6.7K Messages

2 y ago

Hello Vfermon. We appreciate you visiting and posting on the Xfinity Forums. I can assist with troubleshooting your Xfinity Stream Playback error. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 

I am an Official Comcast Employee.
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Regular Visitor

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1 Message

2 y ago

I have this same issue

New Poster

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3 Messages

2 y ago

Same issue for me. Haven't been able to stream any of my recordings for at least the last hour. All recordings result in Error TVAPP-00306

New Poster

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1 Message

2 y ago

My stream is not working
Rustyben

Expert

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24K Messages

2 y ago


@Denis4 wrote:
My stream is not working

are you getting an error message and error numbers? what browser? what PC operating system?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastKenF

Official Employee

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8K Messages

2 y ago

@Denis4 wrote:
My stream is not working

are you getting an error message and error numbers? what browser? what PC operating system?

^^^This

 

Hey Folks, let's us know your exact error and when it happens as well as the web browser and your device so I can help troubleshoot. 

 

Thanks, 

 

Ken

New Poster

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1 Message

2 y ago

I am getting "Playback Stream Error :: 2  We're sorry, something failed with the playback stream" when trying to stream movies I have purchased through the app.  I am on an iPhone with iOS 12.3.1 and just updated to version 5.10.1.1.1381 of the Xfinity Stream app.

Rustyben

Expert

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24K Messages

2 y ago


@bradleyjdb1701 wrote:

I am getting "Playback Stream Error :: 2  We're sorry, something failed with the playback stream" when trying to stream movies I have purchased through the app.  I am on an iPhone with iOS 12.3.1 and just updated to version 5.10.1.1.1381 of the Xfinity Stream app.


you posted on streaming website area and the stream website won't work for smart devices. you can use the Xfinity Stream TV app.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

2 y ago

Hello, all. We have not heard back from you. If you still need assistance, please feel free to start a new public thread.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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