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Saturday, March 22nd, 2025 6:20 PM

Playback issues

Playback issue: Tvapp-04349

I downloaded TV shows to my iPhone to play while traveling. I can view them in the airport, but not on the plane in airplane mode. Error message is 

Tvapp-04349

They play when I am in the airport and not on airplane mode.

Also, when I try to mirror a downloaded show to a TV, it immediately stops playing. Shows that are not downloaded play properly when mirroring and the downloaded shows play when not mirroring. Why?

Official Employee

 • 

1.8K Messages

1 month ago

 

user_1nlxcd, Let us know if you are still having issues. We would love to help you. 

 

6 Messages

2 days ago

I am still having multiple issues with Xfinity Stream. I am in a place with poor WiFi reception. The house is on Xfinity WiFi, but the service is abysmal, probably due to competition from other users. So, I go elsewhere to download shows and briefly start viewing them in the hopes of viewing them offline later. This works until the app SPONTANEOUSLY logs me out and ERASES ALL MY DOWNLOADS!!!!! WHY????? I don't understand why it logs me off. I have done NOTHING to cause it. The Xfinity app does not do that. And I don't understand why it automatically erases my downloads. This is VERY frustrating and has me once again ready to leave Xfinity. What is the use of having an app that does not function correctly when you need it? 

NOTE: I have Xfinity Mobile as well and that service is also dreadful almost everywhere in the town I am visiting on the SF Peninsula. NOT a good experience!

Official Employee

 • 

1.6K Messages

Hello user_1nlxcd a couple of quick follow-up questions - are you living in an apartment or dormitory?  When you are logged out, does this show a status message of any kind? When connecting over Wi-Fi, are you connecting to xfinitywifi hotspots, or other networks? 

 

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