Playback Issue:: TVAPP-00249 After iOS update

Cannot play any channels on the Xfinity Stream App for iPad after iOS upgrade to iOS 18.5 today. Error message is Playback Issue:: TVAPP-00249. Tried deleting the app and reinstalling it and still getting the same error message. Also tried restarting the iPad.

Please help!

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XfinityRaf

Official Employee

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1.2K Messages

2 months ago

Good afternoon @denisethatcher. Are you still receiving that error message when using the Stream app?

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user_qp7xvs

Visitor

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1 Message

2 months ago

I am receiving the same issue. Deleted app and reinstalled also shutdown iPad and restarted. Nothing fixes this any suggestions? I am on the iOS 18.5 version too

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XfinityBenjaminM

Official Employee

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2.4K Messages

user_qp7xvs Hello! Thank you for reaching out. Has this issue persisted, or is it working properly now? Please let us know.

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2 months ago

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Xfinity Stream Website

denisethatcher

Playback Issue:: TVAPP-00249 After iOS update

XfinityRaf

user_qp7xvs

XfinityBenjaminM

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