platinum member can't activate peacock

Hi there @user_eecc! Thanks for reaching out. We appreciate your loyalty with Xfinity! On January 21, 2026, we transitioned from Xfinity Rewards to an all-new membership experience! With this launch, the previous rewards program was retired to make way for regularly refreshed benefits.

You can view all your current perks by visiting https://www.xfinity.com/membership or checking the Xfinity app. To help me look into this further, could you please sign in and confirm if the Peacock subscription is currently listed as an available reward for you?