Visitor
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2 Messages
Picture Freezing while watching Apps -
I'm having trouble with the picture freezing while watching apps, most notably on HBO and HULU. It happens more often when watching in the evening then during the day. HULU also gets the sound off-sync with the picture. So frustrating, I restart the box all the time and it never fixes it.
XfinityAlyssaA
Official Employee
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2.2K Messages
8 days ago
Good evening @user_uyuuvw, and thank you for reaching out on our Community Forums regarding your issues with freezing while watching HBO and HULU. Those are two of my favorite apps so I can understand how frustrating this must be. I appreciate you trying to restart the box as well. Have you tried resetting your modem? Can you also confirm the TV and apps are up-to-date?
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