Visitor

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3 Messages

Tuesday, June 2nd, 2026 11:24 PM

peacock

I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?

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Official Employee

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2.5K Messages

12 hours ago

Thank you for meeting us here in our community about your Peacock Premium activation, @user_nh1xdn. You've reached the right team for assistance with all your concerns.

 

To manage third-party services on Xfinity, follow these steps:

  1. Sign in to your Xfinity account.
  2. Click on the **Services** drop-down menu and select **Manage Additional Services**.
  3. Navigate to the **3rd Party** tab to view all OTT subscriptions billed through Xfinity.
  4. Click the drop-down arrow next to each subscription for more details

Let me know if you can see Peacock listed there.

Visitor

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3 Messages

12 hours ago

I do not have a "manage additional services" option under the Services drop-down menu.

Official Employee

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2.5K Messages

@user_nh1xdn Are you on the website or the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I checked both, and I didn't see an option like that anywhere, unfortunately. 

Official Employee

 • 

2.7K Messages

Thank you for confirming that @user_nh1xdn, we appreciate it!

 

Have you had a chance to try the steps outlined on our website to activate your Peacock subscription? You can follow the instructions here:
https://www.xfinity.com/support/articles/disney-plus-hulu.

 

You can also try activating directly through this link:
https://customer.xfinity.com/activate-peacock.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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