Adding in my experience but with the Food Network. When using my 4k box I am informed that I do not subscribe to the channel even though I can watch it; programming that was available to me two days ago is no longer accessible. In addition the Xfinity Stream apps for both iOS and Apple TV show no programming is available at all, from ESPN to Fox and everything else -
Have you made any changes to the account recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_12e880, if you subscribe to those channels, and you are seeing this error message we need to refresh your account. You can try this from the Xfinity My Account app by going to the TV icon and then selecting "Run Diagnostic Check." If the issue persists, send a direct message. You can use the Direct Messaging icon in the top right corner of the page to send your name and service address to "Xfinity Support."
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Following up, I tried running the diagnostic refresh to no avail a few days ago, had planned to DM but checked one more time to allow a day for a system refresh (as I do with billing for other providers), and my programming options are now available. Thanks for following up.
XfinityChristina
Official Employee
•
923 Messages
3 years ago
Hi, @user_b25d84. Are you getting an error when trying to access Peacock or what happens?
0
0
user_12e880
Visitor
•
3 Messages
3 years ago
Adding in my experience but with the Food Network. When using my 4k box I am informed that I do not subscribe to the channel even though I can watch it; programming that was available to me two days ago is no longer accessible. In addition the Xfinity Stream apps for both iOS and Apple TV show no programming is available at all, from ESPN to Fox and everything else -
4
0