Visitor
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1 Message
Peacock Subscription Disappeared?
I have been on the 1GB wifi speed plan for over a year. We recently took advantage of the free peacock subscription offer. I enabled it without any issues but when I checked a month later, the subscription disappeared. When I go to the activate Peacock page, it says I don't qualify. I should qualify because I haven't made any changes to our plan. What is going on?
XfinitySean
Official Employee
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326 Messages
24 days ago
Thanks for stopping by our community forums, user_khb21u! Sorry to hear you lost access to your Peacock subscription. It's definitely odd that it would drop off like that. You've come to the right place, and our team would be more than happy to help! We'll want to look over the account to make sure nothing is out of place, so please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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