Peacock Premium

I’m a Diamond Xfinity member and have been a customer since 2007. Peacock Premium is included with my membership, but it does not appear at xfinity.com/yoursubscriptions, and the activation page says my account is not eligible.

I have already contacted Xfinity chat three times and was told the issue has been escalated and that I’ll receive an email. I’m posting here as well in case the Xfinity Support team can check the Peacock entitlement on my account or the status of the existing escalation. I do not want to create a duplicate paid Peacock subscription.