Peacock Premium Subscription

Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official agent to manually push the backend account entitlement token to sync my Xfinity profile with Peacock. Thank you.

Responses

Oldest First

Selected Oldest First

U

user_bp4toq

Visitor

•

1 Message

2 days ago

Apparently I need the same. I just spent am hour and a half in a chat that also went in circles. I was told that I would have to wait an hour and the offer would then be available. It's been more than an hour and you guessed it, nothing.

1

0

XfinityEva

Official Employee

•

2.6K Messages

Hi @user_bp4toq are you still experiencing issues with this at this time? If so, can you please send us a direct message with your full name and service address for further assistance?

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

5 hours ago

0

XfinityAngie

Official Employee

•

2.9K Messages

7 hours ago

user_zvx5ph, thanks so much for reaching out to us through Xfinity Forums. We would be happy to help. Since we will need to get some personal account information, we will need to take this private.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Xfinity Stream Website

user_zvx5ph

Peacock Premium Subscription

user_bp4toq

XfinityEva

XfinityAngie

New to the Community?