Visitor
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1 Message
Peacock Premium Subscription
Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official agent to manually push the backend account entitlement token to sync my Xfinity profile with Peacock. Thank you.
user_bp4toq
Visitor
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1 Message
2 days ago
Apparently I need the same. I just spent am hour and a half in a chat that also went in circles. I was told that I would have to wait an hour and the offer would then be available. It's been more than an hour and you guessed it, nothing.
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XfinityAngie
Official Employee
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2.9K Messages
3 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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