Peacock Premium Plus

I am paying $6 a

month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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XfinityMartyR

Official Employee

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3.2K Messages

19 days ago

dc616 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I would recommend logging into your Peacock account through a web browser, click on account, devices, and sign out all. Then log back into the Peacock app on your TV to see if the subscription status has updated.

1

dc616

Visitor

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3 Messages

Did not work signing out all devices! Customer told me I didn’t have to but I did.

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9 days ago

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user_dab609

Visitor

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1 Message

1 hour ago

I get Peacock Premium Plus through Xfinity. When I log in to my Xfinity account it confirms Premium Plus. But when I log in to Peacock and go to my account it says I only have Peacock Premium. I tried signing out of all devices and signing in again but it didn't work.

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Xfinity Stream Website

dc616

Peacock Premium Plus

XfinityMartyR

dc616

user_dab609

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