Skip to main content
user_983iut
1st Topic

Visitor

 • 

2 Messages

08/12/2026 2:14 AM

Peacock Premium Plus upgrade activation failure

I had my free, included Peacock Premium activated on Peacock.

I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again"  when clicked.

I tried troubleshooting with multiple Peacock and Xfinity support chat assistants with no success.

I cancelled my Premium Plus, and then returned to purchase the upgrade again. 

The YourSubscription page now shows Premium Plus as Activated, and offers a link to Unlink Account, but that returns the same pop-up error to try again. 

Question

 • 

Updated 

1 month ago

64

1

0

Oldest First
Selected Oldest First
XfinityDuron

Official Employee

 • 

1.1K Messages

1 month ago

Hello there, just wanted to follow up to see if you were able to get your Peacock upgrade activated? How's things going @user_983iut

2

0

user_983iut

Visitor

 • 

2 Messages

No change, still unable to activate premium plus on peacock. 

Xfinity shows active, but going to peacock only acknowledges premium and I'm still getting ads watching Yellowstone. I try to unlink peacock on the YourSubscription page and an error saying "something unexpected happened" still pops up. 

Like

Reply

1 month ago

0

XfinityDuron

Official Employee

 • 

1.1K Messages

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 month ago

forum icon

New to the Community?

Start Here