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user_v1wa2r
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Tuesday, March 24th, 2026 3:57 AM

Peacock Premium Not activating

I went to activate the peacock premium service and got an error saying that my peacock service has already been activated.  I canceled an old account in September 2025 that did have Peacock, but that account no longe has access to peacock services.

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30 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

1 month ago

Good evening @user_v1wa2r, and thank you for reaching out on our Community Forums with your Peacock activation issues. I see that you're receiving an error stating that your service is already active.

 

 

When you try to access Peacock, does it show that you’re currently subscribed, or does it prompt you to sign up for a plan? Also, are you using the same login credentials that you used with your previous account?

 

Once we know a bit more, we’ll be able to better proceed! 

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user_v1wa2r

Visitor

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@XfinityAlyssaA​ it prompts me to sign up for a plan

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1 month ago

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XfinityRoberto

Official Employee

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2.3K Messages

Thank you so much for this information. @user_v1wa2r, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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