Visitor
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2 Messages
Peacock Premium - can't activate it, receiving error PPG_0017
My Xfinity account includes Peacock Premium at no charge, but it shows "Activation required". When I try to activate it, I recieve an error PPG_0017 saying my Xfinity account is already linked to another Peacock account. I only have one email address.
There is no "Help & more info" or unlink option in my Subscription Hub. Can you please escalate this to your technical support team to investigate the existing Peacock account linnk and reset the entitlement if necessary? I need the old connection cleared so I can activate my included subscription. Please advise.
XfinityRaul
Official Employee
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3.3K Messages
1 hour ago
@AmandaNolan_1-1 I can definitely help you with this. We'll need to get a live agent to help us out with this. If you could please visit their website peacocktv.com/help. You will then use the chatbot, to chat in with an agent. The chat box is yellow with a robot icon and says "Need Help?" Please review the following steps to chat with an agent.
step 1: After opening the chatbot, select technical assistance.
step 2: The chatbot will provide a variety of options to choose from. Please select Trouble logging in.
step 3: It will ask, "Have you tried to reset your password?" Select Yes.
Step 4: Provide the email address that is misspelled/or that you no longer have access to that is associated with your peacock premium.
step 5: The following message will appear, "Thanks! We found your account. Do you have access to this email inbox?" Select no.
Step 6: After selecting no, the chatbot will re-direct to a live agent. They will ask for your full name and email address. Please provide your full name and the affected email address.
Step 7: After the agent has confirmed your identify, please advise that you do not have access to that inbox. Request that the email be updated and provide your correct email address.
I'll be on standby just in case you have any further issues accessing your Peacock account after following these steps.
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