Peacock is not accepting my email address.

I previously had Peacock paying on my own. I recently found out that my HOA is providing Peacock to me free of charge. So I went ahead and canceled my Peacock personal account. When I go in to set up my Peacock account with the link that Xfinity sent me, my email address is not accepted, and there is nowhere to continue. I have not been able to solve this issue through Xfinity. They tell me it’s a Peacock problem I need help immediately. Please email me [Edited: "Personal Information” ]