Visitor
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1 Message
peacock free offer won't let me activate now says not eligble
peacock platinum member. received free peacock premium offer says it is redeemed. cancelled old peacock account I was paying for through xfinity. Now when i try to follow the link to activate , it says not eligible. Is this because our tv is in a condo bundle, even though we pay for the internet ourself?
XfinityLinda
Official Employee
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2.8K Messages
2 hours ago
Thanks for meeting us here in our community, @user_8mrsrh, about your Peacock concerns. We'll have to look into this for you by reviewing your account and see what's happening. If we may, please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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