Peacock does not recognize upgrade

I added the upgrade to Peacock Premium Plus, No Ads, paying you $6 per month for this. Peacock does not recognize my upgrade. I contacted Peacock support and they said to contact you. I tried to unlink and re-activate my Peacock account through My Subscriptions, but when I click Unlink there's a big Peacock popup that says, "Something unexpected has happened."