Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_ytwbbm
1st Topic

3 Messages

Sunday, November 24th, 2024 4:31 AM

Closed

Peacock canceled?

Hi - my gigabit extra internet plan gives me free peacock up to a year. i got an email (see attached)

that extended my time to free peacock until june 25, 2025. today, i got an email that my peacock is no longer premium. i want to get my free peacock premium back. do i need to call?

Question

 • 

Updated 

21 days ago

45

1

0

Was this helpful?

XfinityJamesC

Official Employee

 • 

1.8K Messages

1 month ago

Greetings, @user_ytwbbm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Peacock Premium subscription. You have definitely come to the right place for assistance.

 

As long as you are still subscribed to Gigabit Internet, you should be able to receive Peacock Premium at no cost until June of next year. Can you tell me a little more about the email you received? Was it from Xfinity or from Peacock? Did it list any reasons explaining why you were downgraded?

4

0

user_ytwbbm

3 Messages

Hi

The email I shared was from Xfinity, but the downgrade email was from Peacock (see attached). I confirmed I was downgraded because I can’t login anymore using my email that I used with my Xfinity Peacock access. It wants me to pay.

Do I just sign up again using my Xfinity connected email address? And it won’t charge me?

(edited)

1 month ago

0

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

 

user_ytwbbm Let's take a closer look at what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_ytwbbm

3 Messages

Thanks. The issue seems to have resolved itself. I logged in yesterday and am no longer taken to the paywall asking to sign up for a subscription. I went to account settings and confirmed it shows Premium subscription billed under Xfinity. 

Thanks

23 days ago

0

XfinityJamesC

Official Employee

 • 

1.8K Messages

I’m so happy to hear that! Thank you for getting back to us on this. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

21 days ago

0

forum icon

New to the Community?

Start Here