Visitor
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1 Message
Peacock Activation:Platinum Benefit
I am unable to activate the peacock premium subscription included as a member benefit of my platinum subscription.
I selected the benefit from the member benefits page which instructed me to activate the subscription through "your subscriptions" however the peacock subscription is not listed there. The page says I don't have any subscriptions yet.
Additionally, on the "My stream store" page it says I have subscriptions that need to be activated, but when I click activate now it brings me to the subscriptions page, that again says I don't have any active subscriptions.
Please help me troubleshoot, and activate the subscription.
Best
XfinityJeffB
Official Employee
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512 Messages
6 hours ago
Hello user_grgonp, thank you for posting here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Have you tried other browsers, and/or incognito browser windows? Did you check your email for an activation message? I'm getting the basic questions out of the way first, so we can proceed if you already tried all of these.
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