Peacock Activation

need help with a Peacock activation problem that has not been resolved after spending four hours on the phone with Xfinity.

My Peacock subscription has already been canceled, and when I log into Peacock it clearly says “No active subscriptions.”

I am now trying to activate the Peacock Premium benefit included with my Xfinity package. However, I receive this message:

“Your Xfinity account is already linked to another Peacock account.”

I have only one Peacock account and want to use that existing account.

Please have the appropriate Xfinity backend team remove/reset the existing Peacock linkage (PPG_0017) on my Xfinity account so I can activate Peacock Premium.

I have already tried the normal unlink/activation steps and contacted Xfinity by phone without success.