Visitor

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2 Messages

Thursday, July 30th, 2026 8:45 PM

Peacock activation issue

I have issue with peacock activation. It gives me error message “Xfinity account is already linked to another Peacock account."


I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists.

I tried using another peacock email

address to link it on the Xfinity app and Xfinity website but still got same error message.

My account seems to be still cross-linked in Xfinity's database. Xfinity needs to manually break the backend linkage.

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Official Employee

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1.6K Messages

5 days ago

 

user_g7spz5 thank you for reaching out. I do see you have a direct message in to us. I will proceed with gathering additional information there, so that we can better assist you. 

 

Official Employee

 • 

3.6K Messages

2 hours ago

Thank you for reaching out on the Community Forum for support with your Peacock account link issue @user_g7spz5. We are glad we were able to resolve your issue and assist in upgrading to Premium+. Never hesitate to create another public post for any of your future account and service needs!

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