Visitor

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2 Messages

Saturday, June 13th, 2026 11:06 PM

Peacock Activation Banner Missing – Missed 90-Day Gigabit Window

Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!

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Official Employee

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289 Messages

26 days ago

@user_41mdl6 Hello thanks for posting here on Forums, We can take a look to see if we are able to give you an activation link as you mentioned your link is expired because it's past the 90 days.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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1 Message

We also missed the activation period, can you help us as well?

Official Employee

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3.1K Messages

 

user_z254ci If you go to the Activation Link here, what do you see when going there? You will be required to sign in with your Xfinity ID and Password.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

@XfinityBenjaminM

I see this message on clicking that link >> "We’re sorry, your account isn’t eligible for this Peacock offer"

Visitor

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1 Message

19 days ago

I'm having the same issue @XfinityKam . Is there any way I can get this resolved within the hour? I've been on the phone with this automated system and I've been texting the Live Agent. Neither have been a help. Any chance I can get another link to activate my Peacock Subscription?

Official Employee

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2.3K Messages

 

MXfinU26 Hello, are you still having issues activating Peacock?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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