peacock activated being asked to activate

Hello, @user_cjsnfb Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password. If that message appears telling you the Peacock account is already active. Head over to peacocktv.com and  log in. Please be reminded that the Peacock email and password may not be the same as their Xfinity credentials.

You could’ve used a third-party (non-Comcast) email address to sign up for Peacock.
You may need to try multiple email addresses.
Any Peacock login issues should be directed to Peacock customer support.

In some instances, Peacock may already have an active status. If your Peacock subscription is active, but you’d like to change your email address associated with your Peacock subscription or forgot your email address, you can:

1. Click Help & more info and click Unlink Peacock account

After clicking “Unlink Peacock”:

2. You’ll have to confirm the Peacock account you want to use.
3. Select No, please use another account to use a different email.
4. Enter the email you’d like to use.
5. Select Continue then sign in and activate your subscription.

Note: If you already have a paid Peacock subscription, you may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.