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user_bptvn2
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Tuesday, March 24th, 2026 7:30 AM

Peacock account stuck after accidental delink

Hi, I accidentally delinked my Peacock account from Xfinity, and now the subscription appears stuck. Xfinity StreamStore shows Peacock as included and upgraded with an extra fee, but my Peacock account only shows Premium and not Premium Plus, and I cannot activate or manage it. I have already tried standard support without resolution, after multiple people said they would get back to me and hours on the phone and chat. Can an official employee please ask me to send a direct message so this can be escalated and reviewed on the backend?

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28 days ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

28 days ago

@user_bptvn2

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Peacock services.  To get started send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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