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philly1967
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10/26/2026 11:49 PM

Peacock account still linked to old xfinity after moving.

I recently moved and my Peacock account that was linked to my old Xfinity account is preventing me from activating my new Peacock subscription that is included in my new xfinity account.  Any suggestions?  

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XfinityEva

Official Employee

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2.8K Messages

4 days ago

Hi @philly1967 are you still experiencing issues with your new account at this time? Go to xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password.
Note: If you don’t see your Peacock subscription listed, go to xfinity.com/yoursubscriptions.If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.

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philly1967

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4 days ago

Tried that and still an issue. Says my Xfinity account is already linked to another Peacock account. Which would make sense since I just moved and my old Xfinity account gave me a free Peacock account.  That account is closed since they gave me a new Xfinity account. Gives me a link to find it.  I click on the provided a link.  That doesn't work since it thinks I pay for Peacock when I'm getting it for free via Xfinity.

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XfinityEva

Official Employee

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2.8K Messages

Thank you for giving that a try, can you please send us a direct message with your full name and service address to further assist? Once we have your account activated we can return to post out steps taken here. 

 

How to Send Us a Direct Message:


1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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philly1967

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What does the direct message icon look like?  I don't see anything I can click on that gives me the option to direct message.

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4 days ago

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philly1967

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I think I got it. I sent a message just now with name and address. Thank you 

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4 days ago

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XfinityEva

Official Employee

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2.8K Messages

@philly1967 Received, thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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Reply

4 days ago

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philly1967

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6 Messages

2 hours ago

Any updates on getting this issue resolved?

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