Visitor
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1 Message
peacak premiun
Hello Xfinity Support Team,
I am a current Xfinity Internet customer subscribed to the Gigabit x2 (2 Gbps) plan, which explicitly includes 24 months of Peacock Premium at no additional cost.
I missed the initial 90-day automatic activation window, and now when I try to link my account via the official link, I receive an error screen stating: "Lo sentimos, su cuenta no es elegible para esta oferta de Peacock" (Account not eligible).
I contacted phone customer support, but the agent tried to force me into upgrading to a more expensive plan to get the benefit back. I do not want to change my current contract or speed, as my 2 Gbps tier already entitles me to this promotion.
Could an Official Employee please look into my backend account details and manually refresh/inject the Peacock tracking code so I can link my account?
Thank you for your help
XfinityRoberto
Official Employee
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2.3K Messages
2 hours ago
Hi there and welcome to Comcast @user_7yxnpt. Thank you so much for reaching out to us regarding your concerns with Peacock. Now I do see that you missed the time frame to take advantage for the promotion. We can take a look at this for you and see if we can get this offer for you but we can't guarantee it as you did have specific timeframe to sign up for it. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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