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peacak premiun
Hello Xfinity Support Team,
I am a current Xfinity Internet customer subscribed to the Gigabit x2 (2 Gbps) plan, which explicitly includes 24 months of Peacock Premium at no additional cost.
I missed the initial 90-day automatic activation window, and now when I try to link my account via the official link, I receive an error screen stating: "Lo sentimos, su cuenta no es elegible para esta oferta de Peacock" (Account not eligible).
I contacted phone customer support, but the agent tried to force me into upgrading to a more expensive plan to get the benefit back. I do not want to change my current contract or speed, as my 2 Gbps tier already entitles me to this promotion.
Could an Official Employee please look into my backend account details and manually refresh/inject the Peacock tracking code so I can link my account?
Thank you for your help
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