Parental controls

When I do that from my laptop or phone and reset, it doesn’t seem to impact the PIN on my Samsung tv (in fact it says that the PIN is only for that single device when I log in to the stream app from a device). Does this mean I need to log on to the stream portal from the internet browser on my tv to make this work? And then the app should be reset?  I spent hours on the phone with xfinity support and they were unable to resolve. 

Actually, I tried accessing the xfinity portal from the browser on the Samsung tv and it says the browser needs to be updated to start streaming, which isn’t an option on the tv.  So there does not seem to be a way to change the parental control PIN or to reset it if you are using the xfinity stream app on a Samsung smart tv, which seems like it can’t be the case. ive tried uninstalling and reinstalling the app on the tv after trying to reset the PIN through the portal. That doesnt work either — as soon as I login with my xfinity ID Im back at square one. 

Should have said there doesn’t seem to be a way to do it if you’ve forgotten the PIN and are trying to reset it. 

Hi there, fallser29! If the Parental Control PIN is forgotten we can help the Primary account holder to remove the PIN. It can be left off or set back up from there. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message