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12/09/2025 11:39 PM

Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem.

The issue is specific to Paramount+ when using Xfinity.

Please investigate the following:

• Whether there is a routing or peering issue between Xfinity and Paramount+
• Whether there is any throttling, congestion, or packet loss affecting Paramount+ streams
• My modem signal levels, line quality, and provisioning
• Any known problems in my area with Paramount+ traffic

I pay for high-quality streaming, and currently Paramount+ is not usable through Xfinity. I would appreciate a clear explanation and a resolution.

Thank you.

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7 hours ago

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user_9d4sye

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1 Message

2 months ago

Brand new xfinity box straight from xfinity store and same paramount problem with streaming 

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user_hy9i2a

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13 Messages

This apparently has been going on for months...you would think that if someone actually cared that the technical team at Xfinity could figure it out after all this time.

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2 months ago

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XfinityVianney

Official Employee

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2.9K Messages

 

user_9d4sye, I see this has been a headache for you and others in the thread. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 months ago

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user_hy9i2a

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13 Messages

I see that those that share their issue and frustration on this forum are all asked to move to Direct Message rather than have the situation on the more public pages. For some, their initial postings is months old...has anyone actually had the problem resolved for them? Seems very strange that Xfinity is unable to identify and correct the problem being experienced by so many.  I continue to spend over $300 a month for Xfinity services and can't utilize some of the service I am paying for. While communicating via DM with the technical/support team can be positive, let's not lose sight that this is a larger problem that does not seem to be able to be resolved.

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2 months ago

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user_hy9i2a

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Here is the latest...It has been over a month and a half since I first communicated my issue to Xfinity support and was told by technical support /engineering team that they expected to have it resolved by 8/3. It is now 9/10 and still no resolution.  I tried again for over a 1/2 hour each of the last few nights, and getting same/similar errors.  Mostly "Something went wrong. Please try again later" after multiple attempts in a row resulting in the same message. This is AFTER I get in to Paramount+, identify "Who is Watching", and presented with program options. I clearly get into the app, but then fails with the error message when attempting to play my selection(s). One time an error code #04036 flashed quickly and was gone, and then 2 other times when the #04036 error code appeared and remained on the screen. Is it my box (happens on two different boxes in the house)...my guess is NO since many others have the same issue.  What do we do now other than seek a credit for all the time I have been unable to use the service.

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26 days ago

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ponciano4

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1 Message

1 month ago

I have been paying for this streaming service and not working thru xfinity.  What to do to fix?

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XfinityAmandaB

Official Employee

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3.5K Messages

 

ponciano4 We are more than happy to help. If you could provide more details, like any error messages or codes, which apps you are subscribed to that you are having issues with, and whether you are using one of our X1 TV boxes. Those details will better help us get you the assistance you need.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_80c03f

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3 Messages

7 hours ago

Same issue here: unwatchable it’s so blurry 

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