Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem.

The issue is specific to Paramount+ when using Xfinity.

Please investigate the following:

• Whether there is a routing or peering issue between Xfinity and Paramount+
• Whether there is any throttling, congestion, or packet loss affecting Paramount+ streams
• My modem signal levels, line quality, and provisioning
• Any known problems in my area with Paramount+ traffic

I pay for high-quality streaming, and currently Paramount+ is not usable through Xfinity. I would appreciate a clear explanation and a resolution.

Thank you.

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user_9d4sye

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1 Message

8 days ago

Brand new xfinity box straight from xfinity store and same paramount problem with streaming

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user_hy9i2a

Visitor

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12 Messages

This apparently has been going on for months...you would think that if someone actually cared that the technical team at Xfinity could figure it out after all this time.

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8 days ago

0

XfinityVianney

Official Employee

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2.9K Messages

user_9d4sye, I see this has been a headache for you and others in the thread. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_hy9i2a

Visitor

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12 Messages

I see that those that share their issue and frustration on this forum are all asked to move to Direct Message rather than have the situation on the more public pages. For some, their initial postings is months old...has anyone actually had the problem resolved for them? Seems very strange that Xfinity is unable to identify and correct the problem being experienced by so many. I continue to spend over $300 a month for Xfinity services and can't utilize some of the service I am paying for. While communicating via DM with the technical/support team can be positive, let's not lose sight that this is a larger problem that does not seem to be able to be resolved.

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6 days ago

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ponciano4

Visitor

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1 Message

5 hours ago

I have been paying for this streaming service and not working thru xfinity. What to do to fix?

0

Xfinity Stream Website

COOKBOOK1

Paramount+

user_9d4sye

user_hy9i2a

XfinityVianney

user_hy9i2a

ponciano4

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