Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem.

The issue is specific to Paramount+ when using Xfinity.

Please investigate the following:

• Whether there is a routing or peering issue between Xfinity and Paramount+
• Whether there is any throttling, congestion, or packet loss affecting Paramount+ streams
• My modem signal levels, line quality, and provisioning
• Any known problems in my area with Paramount+ traffic

I pay for high-quality streaming, and currently Paramount+ is not usable through Xfinity. I would appreciate a clear explanation and a resolution.

Thank you.