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user_37rwia
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Saturday, April 4th, 2026 4:30 AM

Paramount plus issues

Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it

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6 hours ago

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XfinityDilary

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3.2K Messages

6 days ago

Thank you for posting on our community forums, user_37rwia. What specific issues are you currently experiencing with Paramount +? 

 

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Paem

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2 days ago

Having same issues. Purhased 2 days ago and it just keeps looping and error messages. SUPER frustrated. Tried restarting, clearing cache, no luck.

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XfinityMelinda

Official Employee

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78 Messages

Hi @user_37rwia, and thank you for posting on our Xfinity Forum community platform! We apologize you’re running into issues with watching Paramount+. To help narrow this down, can you please let me know what type of device you're using to access Paramount+? And, what are the error messages you're seeing when it loops or fails to load?

In the meantime, please review our helpful troubleshooting guide you can reference as well https://www.xfinity.com/support/articles/paramount-plus-app.

Once we have a bit more detail, we'll be happy to help further.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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user_t5stxo

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2 days ago

Having the same issue.  I only have the issue with one of my tv's and not the other.   

It's impossible to watch a show on Paramount + as every few minutes it buffers/freezes and then shows an error message.   What is the fix? 

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