Visitor
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2 Messages
Only TVGO @ home IP address
Why am I only receiving TV go channels on my home IP address? As of April 11, 2024. I was receiving all channels I received on my set-top box. I wake up to turn on local news through a fire stick there is above or at least android 6 and cannot receive it. I switch to my laptop which is windows 10 Chrome browser and cannot receive local channels either. The only channels I can receive on my phone and on above mentioned devices are TV go channels. What happened?
What is the problem? When will it be fixed? Your xfinity assistant and support on x do not seem to understand or comprehend this technical type of question and are above and beyond worthless.
XfinityTy
Official Employee
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376 Messages
6 months ago
Hello @user_687bb4! I apologize that you are having issues with streaming your normal channels, and I'd be happy to look into this issue for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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