I can certainly understand your concern. If your Xfinity Stream app is showing the out-of-home channel lineup while you're at home, the app may not be recognizing your connection as being on your home Xfinity Internet network.
To help us narrow this down, can you tell us:
Which device you're using to stream (Roku, Fire TV, smart TV, mobile device, etc.)?
Whether you're connected to your home Xfinity WiFi network?
Is this happening on all devices or only one?
In the meantime, try signing out of the Xfinity Stream app, restarting the device, and signing back in while connected to your home network. Please let me know if this works. What's the Xfinity Stream app?
XfinityCarolyn
Official Employee
•
347 Messages
3 hours ago
I can certainly understand your concern. If your Xfinity Stream app is showing the out-of-home channel lineup while you're at home, the app may not be recognizing your connection as being on your home Xfinity Internet network.
To help us narrow this down, can you tell us:
In the meantime, try signing out of the Xfinity Stream app, restarting the device, and signing back in while connected to your home network. Please let me know if this works. What's the Xfinity Stream app?
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