Thanks for taking the time to post here on the community forums, user_7w2udd! I'm sorry that you're running into issues logging into HBO Max. Are you receiving any specific error messages or codes when trying to do so?
Thanks for clarifying, user_7w2udd! We'll want to take a closer look to confirm the services included with your plan. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
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Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
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XfinitySean
Official Employee
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1.2K Messages
29 days ago
Thanks for taking the time to post here on the community forums, user_7w2udd! I'm sorry that you're running into issues logging into HBO Max. Are you receiving any specific error messages or codes when trying to do so?
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