New Poster
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3 Messages
Not allowed to watch next episode without purchasing it
I don't understand why I have to purchase the next episode if I have Xfinity stream. Can someone tell me why? I thought it was a fluke when it happened to me last night. It is happening to me all the time with each program I go to watch
XfinityTonya
Official Employee
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5 Messages
4 hours ago
Hello @4dogs1cat,
Thank you for reaching out to us on Xfinity forums, and giving us the opportunity to help answer your question regarding these episodes are showing up for rent or purchase only. I can definitely assist you with this. I found a few things that may help in this situation. First not all episodes are made available on-demand through Xfinity Stream due to licensing or regional restrictions. I have put a few helpful links on information on on-demand content, and Xfinity Stream app troubleshooting below.
For more information on on-demand content through Xfinity Stream click this link https://www.xfinity.com/support/articles/about-content-on-xfinitytv-com
If you believe it is in error there are troubleshooting tips for the Xfinity Stream apps click this link https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app
If these help please let us know.
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