Not able to activate Peacock Premium

Hi There!

For over a week ive not been able to activate peacock premium.

1) When I click on Activate Peacock on the email ive received, I get the error "Something Unexpected happened".

2) When I attempt to use this link, it only spins endlessly without results. https://customer.xfinity.com/activate-peacock

PLease help me out so I can activate Peacock streaming. Note that ive also seen messages on sending Dms to support but I dont seem to be able to do that. I dont have the pencil icon on the right.

Thanks

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XfinityQue

Official Employee

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196 Messages

20 days ago

user_x6owhl Hi, and thanks for reaching out. I understand wanting to take advantage of that offer! I've been there before. While I know this is important to you, sending a direct message would greatly help. Before we go there, let's do some basic steps first. First question is, I see you are using the email sent to you, but do you have a TV box?

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user_x6owhl

Visitor

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7 Messages

No I do not have a TV box. I’m trying to set this up on my browser and then my use it on my Samsung TV.

May I know how to activate with this error?

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19 days ago

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XfinityThomasC

Official Employee

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2.9K Messages

@user_x6owhl go to your profile settings(click on the profile picture top right) and uncheck the box "Opt out from Direct Messaging". This should allow you to see the DM icon and send a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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user_x6owhl

Visitor

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7 Messages

Hey!

Ive enabled DMs. Ive also sent you a DM with my info. Could you help me look into activating Peacock?

Attached is the error I get from activating through the email.

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15 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

user_x6owhl I apologize, but I do not see that we requested any direct/private messages. If you are attempting to send a message to one of us directly, we will not reply, and you may not have the option to message us open till you are invited.

It sounds like you may need to troubleshoot your connection, if before you were not able to connect to the activation link, and now you are able, but still run into an error. Are you connected to your home Wifi network when attempting the Peacock activation?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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user_x6owhl

Visitor

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7 Messages

Yes im connected to my home WIFI network while attempting to activate the link. Here is a summary of the issues im facing and I would appreciate your help in helping resolve this:

Recently purchased the Xfinity home internet to take advantage of the Peacock and Xfinity Stream service.
Connected to the xfinity WIFI network at my home
Clicked on the link received from Xfinity to activate the Peacock service but getting an error which ive posted above - "Something unexpected happened"
Requested for help in fixing this error so I can activate the Peacock service included with my Xfinity service.

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13 days ago

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Xfinity Stream Website

user_x6owhl

Not able to activate Peacock Premium

XfinityQue

user_x6owhl

XfinityThomasC

user_x6owhl

XfinityAmandaB

user_x6owhl

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