Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_a9r1p3
Visitor
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1 Message
2 hours ago
Agreed. Worse I get about 12 “technical issues “ a day. Time to give up on Comcast and get a 21st century provider
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user_u6o2gs
Visitor
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1 Message
2 hours ago
Old version easier to use. Should be able to choose only favorites on schedule. Also for series recordings, how does one delete the whole series?
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user_i0pfwa
Visitor
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1 Message
2 hours ago
This new streaming format is horribile. I can't find my local news stations, but I can see it lists the news channel in Boston. Ridiculous! It has buried all my favorites and does not provide current sports events etc.
Totally unacceptable. If it doesn't change I will go to ATT Direct TV soon.
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user_melba13
Visitor
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3 Messages
1 hour ago
Roku no longer showing favorites for me
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user_v558wc
Visitor
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1 Message
29 minutes ago
Who thought these changes were a good idea??
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user_19ce72
Visitor
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1 Message
20 minutes ago
Totally agree—while away from home, I tried using the streaming app on my iPad—can’t find a favorite channel on the guide. When watching programs that have been dvr’d every time trying to fast forward (because why watch a commercial on a dvr’d program?) the app crashes and have to start all over and then risking it crashing again when getting to the last part of the program watched.
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