Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_zt8aat
Visitor
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1 Message
3 hours ago
I absolutely hate the new update to the app. What happened to the smart fast forward? Why can I not delete an entire show and have to do it individually? This change is horrible
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user_o1r97u
4 Messages
1 hour ago
The new update is awful. Some of my recorded shows don’t show the name of the show which is confusing, it just list the episode name.
You can no longer fast forward more than 10 seconds at a time.
Streaming quits without warning and restarts a show instead of being able to ‘resume’ so you have to figure out where you left off. Put it back the way it was!
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user_o1r97u
4 Messages
60 minutes ago
The new app is terrible for recorded shows. The show name isn’t there for some, on my episode name so it’s hard to tell what show it is.
the app stops suddenly and you can’t ’resume’ Anymore so you have to figure out where you left off. You can only fast forward 10 seconds at a time and if you do it too many times that app stops and once again you have to find where you left off instead of ‘resume’. You have to go through more steps to delete a show instead of just swiping left like before.
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user_eg4eky
9 Messages
49 minutes ago
Concur.. not really sure why any of these removals and regressions are necessary. Or even what the $$ or ad purpose could be.
I manage the devices for my MIL, who can’t really manage it locally. Being able to setup recordings and SEE what is scheduled, either in the guide for or the previous “scheduled recordings” are was critical. Why even remove this? Makes no sense.
ALSO, now not being able to see how much % remaining of the allocated storage was very important to know when I needed to start deleting things so upcoming desired programming would record successfully.
AND, now not being able to simply SLIDE to delete a current recording? WHY make that more difficult and require more steps? Are you trying to boost engagement with the APP or something - cause that just ain’t gonna happen.
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user_dp0l2d
Visitor
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2 Messages
33 minutes ago
I REALLY don’t like the new Xfinity app. I have never experienced an app upgrade that REMOVES functionality. This new app is terrible. It lacks a significant amount of previously available functionality and it is cumbersome.
My solution is to abandon the new app and use the Xfinity web portal on my phone. Once logged in I now have ALL the functionality that the old Xfinity app had.
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kelf1
New Poster
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2 Messages
16 minutes ago
Been a customer for over 25 years, heavily rely on streaming and what they’ve done not only makes no sense, causes great difficulty navigating, deleting, etc! Also when we record, they don’t record on time and stop before the show is over and I’ve done all the troubleshooting to be had to fix this…it’s on their end. This is the worst change they’ve made since I’ve been a customer. I pay upwards of 365 a month and am disgusted with who I talk to when I call, can’t understand what they are saying MOST of the time and never make headway - have to hang up and start again hoping I’ll connect with someone I can converse with. Most of the time, works out! The only people anyone can understand are the people in billing…shocker! Looks like I’ll be leaving this horrible cable company and I’m sure I’ll find the grass isn’t greener. Disappointed/Disgusted.
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